People are afraid. Some are anxious. Many are overwhelmed by how to respond to this coronavirus.
Trading on the NYSE has been automatically halted twice in the past week due to massive sell off. That’s all about emotion.
I live on Vancouver Island where folks with shopping baskets full of toilet paper are in line at Costco. That’s all about emotion.
Managers, executives, team leaders, listen up!
As you navigate action and reaction to this pandemic, communication will be key. You must address how people feel before you will get complete commitment to action.
You don’t have to know all the answers – you do need to be open, transparent, and empathetic to the feelings of others. Meet people where they are, then lead them to where you want them to be. That’s how you execute on your solutions to this global situation.